Next, visit a few of the garages, talk with the owner, and ask
about the hourly rate charged for vehicle repairs. Inquire if
the rate charged for the repairs is a "straight hourly rate" or
a "book rate."
A straight hourly rate involves the amount of time that it
actually takes a mechanic to do a vehicle repair. On the other
hand, a book rate involves the customer being charged an amount
of time the book specifies a repair should take.
For example, installing new front and rear brake pads on a
4-wheel drive/SUV could take one hour. Using a straight rate of
$50 per hour, the repair would cost $50 for labor, plus the cost
of the brake pads. The book rate might specify that it "should"
take the mechanic 1.5 hours to do the work. Thus, the customer
would be charged $75 for the labor, plus the cost of the brake
pads.
When using the book rate method, even if the brake job takes
the mechanic only 55 minutes to complete, the customer is still
charged for 1.5 hours of time. The book rate method of doing
vehicle repairs generally benefits the garage and not the
customer.
If the garage owner seems to squirm when you ask about the
billing method used for vehicle repairs, it is best to move on
to other garages. Mechanic ASE certification, licensure, and the
garage owner's response to billing practices will go a long way
in your identifying the garage that has earned your business.
In most instances, garages "mark-up" the price of parts used
for vehicle repairs. Garages purchase parts at a wholesale
prices and then mark-up the parts used for repairs. Although it
is becoming rarer and rarer today, some garages will allow a
customer to purchase the parts that will be used to repair their
vehicle. Such garages will quote the customer on just the cost
of labor to install the parts.
It can be to a customer's advantage to get a quote on both
the parts and labor prior to having their vehicles repaired. If
the customer is so inclined, he or she can check on the cost of
parts at retail parts stores such as Auto Zone, or Advanced
Auto. In many instances, even better prices on parts can be
obtained by getting on the Internet and searching under 4-wheel
drive/SUV parts.
When it comes to 4-wheel drive/SUV
repairs, taking the time to ask some questions can really
help to lower vehicle repair costs. Identifying a garage that
specializes in repairing 4-wheel drives/SUVs and a mechanic who
is at the top of his profession makes all the difference in the
world!